The i-CABLE business, including i-CABLE Communications Limited and its subsidiaries (“i-CABLE”, “we”, “us” or “our”), respects your privacy and commits ourselves to protecting the personal data we collect from you in accordance with the requirements of Personal Data (Privacy) Ordinance (chapter 486) of the laws of Hong Kong Special Administrative Region.
This is our Personal Information Collection Statement and should be read together with our Privacy Policy Statement by clicking this hyperlink.
You may be asked to provide us with your personal information when you create an account, interact with us, register or subscribe to any of our services, such as registration for special features on websites and mobile applications owned or operated by us, and subscription to our cable television services, internet services or telecommunication services, for the purposes specified in this statement under “Purpose for collection”.
Sharing your personal information with us is voluntary. At the time of collection, some requested personal information would be mandatory and we may not be able to assist you or provide you with our services if the provision of these mandatory personal information is incomplete or inaccurate. Sometimes we request for personal information that are optional for us to enhance or personalize services for you, and your user experience may be affected if you choose not to provide any of the personal information that is optional.
We may also generate and compile information about you as you interact with us or utilize our services. We refer to your person information and the information we compiled about you as personal data.
The personal data we may collect is as follows:
If you are under 18 years old, please consult with your parents or legal guardian(s) about this statement and ensure that you understand what is set out in this statement before giving your personal data to us. By using our website, it means that your parents or guardians have read, understood and agreed to this statement and consented to your using our website and providing your personal data to us.
The personal data we collect from time to time may be used within the extent permitted under application laws and regulations for one or more of the following purposes:
The personal data we hold would not be disclosed to other parties except for the purposes set out here and in detail in the Personal Information Collection Statement, such disclosure includes the following parties: (i) within i-CABLE and affiliates; (ii) respective agents (including banks, credit card companies, professional advisors, insurers), service providers (including other network operators, third party service providers, contractors, suppliers), business partners (including actual or proposed assignee, transferee or successor of or to our rights in respect of your personal data in the event a relevant part of business is or would be sold, marketing agents, website analytics service provider, and market research companies), and/or (iii) person whom we are obligated to disclose under the requirement of applicable laws, regulations, rules and licences (including government authorities and regulators). No personal data will be used, disclosed or transferred for any other purposes than set out in this policy or in detail in the Personal Information Collection Statement without your consent, unless such use, disclosure or transfer is permitted or required by law.
In addition to the purposes set out above, where permitted by applicable laws, regulations, rules and licences, we may use your personal data in direct marketing for promotional or marketing purposes including sending you promotional materials and conducting direct marketing, including provision of information about our telecommunications, internet and television products, services and promotion as well as other joint marketing special offers, products and services. The special offers, products and services may include, but not limited to, special deals on computers and peripherals, printed matters, computer software and games, toys, sporting equipment, household goods, traveling, banking, entertainment, transportation, household, apparel, food and beverages, insurance, education, health and wellness, social network, media, health products, cosmetic and beauty products, luxurious products, vouchers, coupons, and gifts. To gain access to these promotions and special offers, we would use your name, contact details, browsing behaviour, and demographic data held by us from time to time for such direct marketing. You may request free of charge to opt-in to enjoy or opt-out from direct marketing on the account settings in your registered account platform, by completing the online enquiry form, or by mailing us at the contact details below.
Sometimes our website would be opened when accessing our mobile application. When you access our website, we will record your visit only as a “hit” as a record of your visit, which shows your Internet Protocol (IP) address, the domains you have visited, the types and configuration of browser, language settings, geo-locations, operating systems, previous sites visited, and time/ durations of the visits, collectively referred to as visitor data. These visitor data are not personally identifiable and is collected for the purpose of maintaining and improving our website or mobile applications.
We also collect general information about your visits by means of cookies when you visit our website. “Cookies” are small computer files that is sent from our website to the browser on your device such as computer, tablet or mobile phone and stored in the device. If you choose, you could modify your browser setting to disable cookies. However, certain features on our website may not be available if you do not accept our cookies, for example, we may find certain special offers suitable for you when you accept our cookies and turn on an interactive feature on the website where you could access these special offers. Allowing a website to create a cookie does not give that website or any other website access to the rest of your device, and only the website that created the cookie can read the cookie. We do not share the cookies we collected with third parties. The types of cookies we use are as follows:
Analytic Cookies: These enable us to recognize and count the number of visitors to our website, and to see how you navigate the site. These cookies help us to improve the way our website works, such as by making sure that our users can find what they want quickly and easily.
Marketing Cookies: These cookies allow us to track web browsing habits and to tailor advertisements and promotional campaigns for our users, such as providing targeted ads. These cookies also allow us to measure the effectiveness of our online marketing campaigns.
We also cooperate with third-party companies such as advertisers and market research analyst for purposes including marketing research and analysis. We would allow these third parties to set and access their cookies on your computer subject to their own privacy policies, not this one. Neither our advertisers nor we have access to each other’s cookies.
These companies would also use tracking technology on online advertising. These third-party companies may collect information about your visit to our website, via advertisement shown on our website or other methods of communication, where applicable.
We may from time to time provide hyperlinks on our website for you to conveniently visit websites operated by outsiders, namely third-party websites. We could not warrant the accuracy of information extracted by use of cookies or statements stated in these third-party websites. We shall not responsible or liable for any damages which incurred by any of the said content or statement(s) or extracted of use of cookies in these third-party websites.
By continuing access and use of our website or mobile applications, you hereby consent to our Privacy Policy and this Personal Information Collection Statement and permitted that we will explicitly collect data gathered from cookies and other information to improve our site, personalize your online experience, tailor communications, evaluate the effectiveness of our advertising, and for other internal business purposes.
Once we have obtained your personal data, the personal data will be stored securely in our system. Only the authorised staff, who has been properly trained, will be permitted to access to such personal data on a “need-to-know” basis.
Any enquiries regarding personal data or to access or correct your personal data held by us may be made via our online form on your registered account platform or by mail to us in writing addressed and marked confidential to:
i-CABLE Communications Limited
7th Floor, CABLE TV Tower, 9 Hoi Shing Road, Tsuen Wan, Hong Kong
Re: Personal Data Privacy (Confidential)
Any such requests will be handled in accordance with the requirements of the Personal Data (Privacy) Ordinance. We may charge a minimum administrative fee for processing your data access request.
We may amend or update this statement from time to time without prior notice and your personal data collected shall be governed by our latest statement. Should there be any discrepancy between English and Chinese versions of this statement, the English version shall prevail.